Q1. Why did you want to get into this business in the first place?
To help people have a healthy home and do the right thing by them not a fly by nighter . I have been in business 22 years, wowing my customers.
Q2. What makes you passionate about your products/services?
The main benefit about my business is i work to a standard to exceed customers expectations Membership to Wools of New Zealand is through invitation only and to quality, technicians must:
- Be formally trained by Australian Carpet Cleaning Institute
- Attend specialized course in wool carpet science conducted by the Wool Research Organization of New Zealand
- Clean to the standards specified in AS/NZS 3733:1995
We have been approved by Wools of New Zealand for our commitment to the highest standard of customer service, quality assurance and carpet care.
Q3. What makes your business different to your competitors?
I am a trained professional certified and accredited by Australian carpet cleaning institute .i turn up on time we believe in our motto “committed to excellence”.
Excellence in all areas of our business, from the first contact over the phone, being able to answer all your questions; to our qualified technicians arriving on time and delivering a spot carpet cleaning and steam carpet cleaning Sydney services better than you have ever had before, guaranteed. Ask about our Upholstery, Tile and mattress cleaning services or if Mold removal is required, we can provide a service inside and outside your home that is guaranteed for 12months.
Q4. What have you learn t about what your customers really want?
Our Fully Certified & Trained Staff on the phone’s will answer all your questions and queries with prompt & polite manner.
The information will be correct and honest. We’ll book between a scheduled time that suits you and if your the first customer we’ll even phone you the day before – just to remind you.
We will provide an inspection of your areas before cleaning, to fully understand Your Needs and Expectations